TYPES OF CONVERSATIONS TO CONSIDER their goals. This simple touch point allows you to communicate expectations and gives your employee an opportunity to share what they’re working on, struggling with, or enjoying. Recognition moments Type: anytime Frequency: 2-4x a month Channels: email, app, in person, call, video, or performance management platform Take a moment every few weeks to recognize and appreciate employees for the good work they’re doing. Celebrate success in the moment and be speci昀椀c about employees’ contributions to shared success and how these re昀氀ect your values and mission. Multiple studies have shown that speci昀椀c and authentic recognition is hugely important to engagement. Troubleshooting and triage Type: anytime Frequency: As needed Channels: in person, call, or video, plus performance management platform Make time for di昀漀cult conversations or to respond to urgent needs as close as possible to the moment in which the problem occurs. Use real-time channels where possible — but be sure to document these in a secure way for increased understanding and recall. Development coaching Type: anytime or scheduled Frequency: 1-2x a quarter Channels: in person, call, or video, plus performance management platform with follow-up meeting Schedule a coaching conversation to touch base when employees need speci昀椀c in-depth discussions around skill-building or career development/planning. THE MANAGER’S ULTIMATE GUIDE TO GREAT CONVERSATIONS 14