TYPES OF CONVERSATIONS TO CONSIDER A healthy 昀氀ow of communication from managers should incorporate both scheduled conversations and spontaneous, anytime observations, encouragement, and recognition. Here are some of the kinds of conversations you can have, along with their typical frequency. Many of these interactions can be facilitated by templates in your performance management platform — making it easier to create more e昀昀ective moments, whether they are previously scheduled or not. If these templates are not currently available to you, check with HR to determine whether a standard set of questions can be developed. CONVERSATION TYPES Open lines of communication Type: anytime Frequency: 1x per week min Channels: email, video, call, in person An open line of communication is a series of regular, informal touch points with your team and direct reports. This establishes trust, builds relationships, and helps employees feel they can come to you at any time, even when it’s not about work. Check-ins are about connecting with others and feeling connected to managers and the organization. 1:1 Check-ins Type: scheduled Frequency: 2-4x a month Channel: in person, call, video, plus performance management platform with follow-up meeting Use a scheduled template in your performance management solution, if you have one, to focus regularly on an employee’s work and progress on THE MANAGER’S ULTIMATE GUIDE TO GREAT CONVERSATIONS 13