GOOD CONVERSATIONS MATTER To be heard Helping employees feel heard means providing space for them to express their thoughts and feelings. As a manger, the best action you can take is to actively and re昀氀ectively listen, acknowledge, and validate them — and not jump to judgment or try to 昀椀x things. Building trust and a good relationship with your direct reports is critical to having valuable and successful conversations, and simply showing up and ‘sitting’ with someone in the way that the individual needs it is foundational for this. According to The Workforce Institute at UKG, authentic conversations go a long way toward helping employees feel engaged and productive. Highly engaged Nearly three-quarters employees are of employees 3X more likely to say 74% they feel heard at their workplace (92%) than highly report they are more disengaged e昀昀ective at their job employees (30%) when they feel heard This guide is designed to give managers actionable advice on planning, structuring, and having more e昀昀ective conversations with employees. THE MANAGER’S ULTIMATE GUIDE TO GREAT CONVERSATIONS 6