PLANNING YOUR CONVERSATIONS You may be wondering about when and how to initiate conversations with employees about their work and goals. When companies have 昀氀exible, dedicated performance management technology (such as Betterworks) in place, it becomes easier to follow and share best practices and templates around check-ins. This opens regular, predictable channels of communication and lifts the burden from managers to create and manage conversation infrastructure themselves — increasing adoption and facilitating better outcomes. You can provide conversations and coaching through a variety of di昀昀erent mediums and at di昀昀erent cadences, depending on the topic and urgency. Check-ins will often be face-to-face conversations, either in person or virtually, but it is important to have technology available to document and create more accessibility and transparency in the process. THE MANAGER’S ULTIMATE GUIDE TO GREAT CONVERSATIONS 9