TABLE OF CONTENTS Good Conversations Matter 3 How We De昀椀ne Conversations Versus Feedback 7 Planning Your Conversations 9 Structured vs. anytime conversations 10 Types of questions to ask 12 Types of Conversations to Consider 13 Conversation types 13 Frequency 15 What to Say and How to Say It 17 Psychology of conversations 17 Anatomy of a good conversation 20 Using templates to guide and document conversations 21 Having Di昀漀cult Conversations 22 8 ways technology can make tough conversations easier 22 After the Conversation 24 THE MANAGER’S ULTIMATE GUIDE TO GREAT CONVERSATIONS 2